Candy Company

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Frequently Asked Questions

  • Do you process and/or pack products that contain allergens?

    For product-specific information regarding the Big-8 allergens and cross-contamination associated with these allergens, please contact Ferrara Candy Company, Inc. Consumer Relations by completing the Contact Us form. Due to changes that may occur in the manufacturing and packaging environments, Ferrara Candy Company, Inc. does not provide allergen or gluten-free lists on this site.

  • Do you manufacture candies that contain corn gluten?

    Yes, Ferrara Candy Company manufactures candies that contain corn gluten. For gluten-free product-specific information, please contact Ferrara Candy Company, Inc. Consumer Relations by completing the Contact Us form. Due to changes that may occur in the manufacturing and packaging environments, Ferrara Candy Company, Inc. does not provide allergen or gluten-free lists on this site.

  • I have Celiac Disease; will I be able to enjoy any of your candies?

    For gluten-free, product-specific information, please contact Ferrara Candy Company, Inc. Consumer Relations by completing the Contact Us form. Due to changes that may occur in the manufacturing and packaging environments, Ferrara Candy Company, Inc., does not provide allergen or gluten-free lists on this site.

  • What type of gelatin do you use in your candies?

    Ferrara uses pork gelatin in all gummies. Gelatin is derived from pork hide. Candies that contain gelatin are not kosher. Black Forest Gummies and all other gummies are not certified kosher.

  • What purpose does sucrose serve in your product?

    Sucrose serves as a sweetener and a bulking agent. Another name for “sucrose” is table sugar.

  • Do you offer sugar free products?

    Yes, our sugar free line consists of: Bobs Sugar Free Star Light Mints, Brach’s Sugar Free Peppermints, Brach’s Sugar Free Butterscotch Disks, Brach’s Sugar Free Cinnamon Disks and Brach’s Sugar Free Lemon Drops.

  • What type of food starch do you use in your candies?

    Corn starch is a modified food starch used in all hard candies. Corn and Potato Starch is the modified food starch used in sour gummy products.

  • What spice makes the candy so hot?

    The spice that gives the product heat or a hot sensation is capsicum. It contains 3500 HV (Scoville Heat Units).

  • How can I request a candy donation?

    If you are seeking a candy donation, please send us your request in writing on your organization’s letterhead, including the date of your event and the number of people you are expecting. You can either mail your request to Ferrara Candy Company, Donations Department, One Tower Lane, Ste. 2700, Oakbrook Terrace, IL 60181 or submit it through the Contact Us form. The donation requests we can help with will be contacted directly. Please no follow-up calls.

  • Do you provide coupons or free samples?

    We do not provide coupons or free samples at this time.

  • Do you have employment opportunities?

    You may drop your resume off at our headquarters, mail it to the attention of our HR Office, or come in and fill out an application. Our headquarters address is: Ferrara Candy Company, One Tower Lane, Ste. 2700, Oakbrook Terrace, IL 60181. You may also submit an application through our careers page.

  • How can I submit an idea or suggestion for a new product or design concept?

    Hearing from our consumers better enables us to provide quality products and services. While we always enjoy hearing from our consumers, we cannot accept or consider any creative ideas or suggestions relating to products, processes or other possible marketing development plans. Therefore, please do not remit to Ferrara Candy Company any creative or original materials, such as ideas for new products, creative suggestions, design concepts or any other information that may be utilized in the research, development, and/or marketing of products and/or processes.

    Our creative departments are continuously launching new products and packaging concepts. Often, these ideas are in the development stage for years prior to actually being launched. Therefore, please do not submit to Ferrara Candy Company ideas or creative concepts (via electronic mail, telephone, post, facsimile or any other method of information transmission). Any suggestions, type communication or material – including any questions or answers, comments, suggestions or the like – will be treated as non-confidential and non-proprietary. Furthermore, Ferrara Candy Company is free to utilize any ideas or concepts contained in any communications for any purpose whatsoever, including, but not limited to: research and development, manufacturing, packaging, creative planning, and/or marketing of products.

  • I’m looking to place a large order of candy. How do I do this?

    Please send us an email at customer.service@ferrarausa.com or fill out the form.

  • Do you offer tours of your factory to the public?

    We do not offer tours to the public at this time.

  • Do you have any outlet stores?

    We have an outlet store in Forest Park, Ill.

    Ferrara Candy Company
    7301 W. Harrison St
    Forest Park, IL 60130

    Our store hours are (CST):

    Mon. – Fri.: 7:30 a.m. – 4:30 p.m.
    Sat.: 7:30 a.m. – 2:30 p.m.
    Sun.: Closed

    You may also call the store at (708) 405-3017.

  • Do you have products available or can I request a product in a single flavor/color?

    We are unable to accommodate single flavor/color requests.

  • How do you ensure there are a variety of flavors in each of your variety products?

    Below is a description of the procedure we currently use to ensure there are a variety of flavors in each of our variety products: Each variety of candy is individually packed into small cartons. After the cartons are sealed, they are conveyed and collected in 1200 lb. totes. Once we have full totes of each of the seven varieties, we align them on a long conveyor and trickle feed each tote of product onto the conveyor. By the time the product reaches the end of the conveyor, we have seven layers of individual cartons. In theory, this will provide seven varieties of flavors in each bag. At the end of the conveyor, the cartons slide down a chute to a vibratory pan that further mixes the product. From the pan, the product travels to an incline conveyor, which transfers the cartons to a scale where they are weighed and dropped into bags. Since this is all done automatically, we cannot guarantee an equal mix of each item, but there should be each item in every mix.

  • Do you have an online store or can I purchase products directly from you?

    We do not accept online or direct orders for products at this time.