Privacy Policy | Ferrara Candy Company

Privacy Policy

1. Introduction and Acceptance of Terms

Ferrara Candy Company, Inc., an Illinois corporation (“us”, “we” or “Ferrara Candy”) operates www.ferrarausa.com (the “Website”). The Website is designed to inform you about our company, our products, and our history in a fun and entertaining environment. We care about your privacy and will not collect any personal information (such as name, address, telephone number or email address) unless you provide it voluntarily.By accessing or using the Website, you agree to the terms of our Privacy Policy and the Terms & Conditions. If you do not agree to these terms, exit this page and do not access or use the Website.

2. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes to our online privacy practices. If we make any material changes we will notify you by sending an email to the e-mail address specified in your account, if you have one, or by means of a notice on the Website prior to the change becoming effective. Your use of the Website after such notification shall constitute your acceptance of the terms of the revised Privacy Policy.

3. Information Collected and Uses of that Information

Personally Identifiable Information. Personally identifiable information (“personal information”) is information that identifies a specific user. We do not require visitors to register or provide personal information before entering or browsing the Website. However, when you engage in certain activities through the Website, such as sending a question to Customer Service through our FAQ page, we will ask you to provide certain information. It is optional for you to engage in these activities. However, if you chose to engage in these activities, we will ask you to provide certain personal information about yourself, such as your first and last name, address, email address, and telephone number. Some of the information we ask you to provide will be identified as mandatory and some will be identified as voluntary. If you do not provide the mandatory information for an activity that requires it, you will not be permitted to engage in that activity.We use the information mentioned above to answer customer service questions. We may also use such information to enhance the operation of the Website, troubleshoot, resolve disputes, accomplish administrative tasks, enforce our agreements with you (including our Terms & Conditions and our Privacy Policy), comply with applicable law and cooperate with law enforcement.Please note: To engage in some activities, such as purchasing items from the online store or entering into contests and sweepstakes, you may be redirected to a third party website (a “Linked Site”). We will notify you any time you are being redirected to a Linked Site and encourage you to review the privacy policies (if any) of all Linked Sites. We encourage the providers of Linked Sites to adopt privacy policies, but the use of your personal information by such parties is governed by the privacy policies of such parties and is not subject to our control.

4. Release of Information and Security

Except as set forth below, we will not willfully disclose, share, or sell your personal information with third parties other than as disclosed within this Privacy Policy.

Protection and Enforcement. We may disclose personal information when we believe such disclosure is appropriate to satisfy any law, regulation or legal request, such as to comply with a subpoena, enforce or apply our Privacy Policy, our Terms & Conditions or other agreements, or protect the rights, property or safety of the Website, its users or others, investigate fraud, and respond to a government request. Business Transfers. Like any other business, we could merge with or be acquired by another company. If this occurs, the successor company would acquire the information we maintain, including personal information. However, personal information would remain subject to this Privacy Policy. You will be notified via email and/or prominent notice on the Website of any such change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.Third Party Service Providers. We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service or sending out emails on our behalf. These companies are authorized to use your personal information only as necessary to provide these services to us.Name of Third Party Partner What info is shared with or collected by this partner Partner’s purpose Link to Partner’s privacy policy Google Inc. Site analytics & metrics Website Tools Provider https://google.com/intl/en/policies/privacy/. The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

5. User Choices; Reviewing and Correcting Information

  1. Providing Personal Information. As discussed above, you can always choose not to provide personal information, although it may be required to engage in certain activities on the Website.
  2. Reviewing, Updating and Deleting Personal Information. You may review or update your personal information, have it deleted and withdraw permission for its continued use by us by emailing us or writing to us at the address found below. To protect your privacy and security, we may take reasonable steps to verify your identity before granting access or making corrections.
  3. Data Retention. We will retain your information as needed to provide you services. If you wish to request that we no longer use your information to provide services contact us at the email address listed below. However, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
  4. Opting out of Emails. You can opt-out of receiving promotional emails that we send to advertise our services. You cannot, however, opt out of “administrative” emails – emails that relate to your activity on the Website, such as a response to your request for technical support. If you do not want us to send you promotional emails, email us or write us at the address found below or follow the opt-out information at the bottom of any of our promotional emails. Please note that opting out of our promotional emails will only affect future communications.
  5. Social MediaThe Website includes social media features, such links to Facebook or Twitter , or other interactive mini-programs that run on the Website (collectively, “Social Media Features and Widgets”). The Social Media Features and Widgets may collect your IP address, which page you are visiting on the Website, and may set a cookie to enable the applicable Social Media Feature or Widget to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on the Website. Unless otherwise provided in this Privacy Policy, your interactions with any Social Media Features and Widgets are governed by the privacy policy of the company that is providing such Social Media Feature or Widget.

6. Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on the Website. We do not link the information we store in cookies to any personal information you submit while on the Website.We use cookies to make it easier for you to navigate the Website and to enable us to track and target the interests of our users to enhance the experience on the Website.The use of cookies by third parties is not covered by our privacy policy. We do not have access or control over these cookies.

7. Clear Gifs (Web Beacons/Web Bugs)

We employ or our third party tracking utility partner employs a software technology called clear gifs (a.k.a. web beacons/web bugs), that help us better manage content on the Website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information.Notice of Privacy Rights to California ResidentsUnder California law, users who are California residents are entitled to request and obtain from us once a year, free of charge, information about the personal information (if any) that we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request by email or standard mail at the address set forth below.

8. International Use

If you reside outside the United States, please be advised that our Privacy Policy is intended to comply with the laws and regulations of the United States, which may not be the same as the laws of your home country. By using the Website, you agree that any personal information which you provide will be treated in accordance with the laws of the United States.

9. Contacting Us

Users may contact us by e-mail (webservices@ferrarausa.com) or regular mail (Ferrara Candy Company, Attention: Customer Service, 1 Tower Lane, Suite 2700, Oakbrook Terrace, IL 60181) or call 708-366-0500.


Ferrara Candy Company Social Media House Rules



We’re glad you took the time to visit one of our social media pages – we want to hear from you and encourage comments, questions, suggestions and feedback. While engaging on any one of our online channels, we ask that you respect other people’s opinions, avoid profane, offensive or illegal content, stay on topic and protect your own personal information.

Below you’ll find our rules of the road for communicating and behaving on social media pages and online channels owned by Ferrara Candy Company:

  1. Be Kind: We all share a love for candy so please treat each other with respect. We won’t tolerate personal attacks, bullying or threatening posts. This content will be deleted immediately.
  2. Keep it Clean: No profane, vulgar or otherwise inappropriate language. We share delight in every bite of our products and we hope you can help us share that vision on our pages. Offensive language will not be tolerated.
  3. Remain On Topic: Please don’t spam. Irrelevant posts may be removed. Any posts encouraging illegal activity will be deleted and flagged to the social platform and proper authorities.
  4. Own Your Content: Your posts should be original. If you don’t have rights to share the content on our pages, please don’t. Remember, you are responsible for what you post.
  5. Your Personal Information is Yours: Please don’t post any personal information on our pages. If you do, it will be removed for your security.

We reserve the right to remove any posts that don’t adhere to the guidelines above or the guidelines of the social media platform you are posting on. We strive to respond to as many relevant questions and comments as possible, but may not respond to every message or post we receive.

It’s important to note that postings on our various social brand pages are not representative of the opinions of the brand or Ferrara Candy Company, nor do we confirm the accuracy of postings to our pages from users.

We know you post great content. From time to time, Ferrara Candy Company may repurpose original user generated content in our marketing materials. If so, we will contact you for permission to reuse and always provide proper credit.

Take the time to explore all of our official social media pages and online channels. You'll find some of your favorite treats and learn about some you've never tried! Questions? Please drop us a line.